SPEARHEADING DIGITAL TRANSFORMATION
107 well-versed mantra at GUARD . “ We needed to be efficient to survive as a company and so our expense ratios needed to be managed ,” he continues . “ When we were later acquired , it was a great example of when preparation meets opportunity .” Critically , as the insurer has continued on its upward trajectory , it has taken care to retain this same start-up philosophy and mentality .
SPEARHEADING DIGITAL TRANSFORMATION
“ In 1989 GUARD was a small two-state company ,” Witkowski recalls . “ I was brought in to hone its processes , create efficiencies and develop a managerial infrastructure .” As part of this process , the enterprise re-platformed directly onto a browser-based modern architecture and went increasingly paperless – readying itself for a digitally-savvy future . “ We probably had one of the first browserbased client systems in the United States ,” adds Witkowski . “ We also became one of the first paperless insurance companies , with both accomplishments partially enabled by
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