LEADERSHIP AND COLLABORATION : A PERFECT MIX
BERKSHIRE HATHAWAY GUARD INSURANCE COMPANIES
112 system , portals , claims system , or spend their time integrating multiple third-party systems ” observes Witkowski . “ It distracts the business and slows it down . Because of this , we don ’ t replace any systems . Instead , we evolve our systems . Therefore , we don ’ t waste the resources and we don ’ t throw away that investment . However , we still must make the system very easy for an agent to use , as we don ’ t work directly with consumers .”
LEADERSHIP AND COLLABORATION : A PERFECT MIX
Technology may be a fundamental cog in any business growth strategy but when it comes to true success , it ’ s ultimately down to the people . Abandoning hierarchies in favor of a culture that “ rewards individual performance and celebrates team accomplishment ”, Foguel points out how “ everyone treats this company as though they have ownership in it – there ’ s respect for one another ”.
“ There are never more than three or four degrees of separation in the company ,” he notes . “ Our greatest
1983
Year founded
500 + Approximate number of employees
HQ Wilkes-Barre Pennsylvania success is our ability to make decisions quickly . We ’ re also flexible enough to implement them on a very quick timeline .” The insurer has taken this positive work culture one step further using technology : by creating a robust agency portal and leading call center , the firm has strived to create a close-knit culture between the company and its agents .
In all aspects , it seems agility is interwoven into the company ’ s DNA . This not only applies to technology : indeed , Berkshire Hathaway GUARD has worked diligently to offer bigger
APRIL 2019