NOVO BANCO
João Dias , Chief Digital Officer of NOVO BANCO , discusses how the bank ’ s customers are vital components in its digital transformation story
Joao Dias
Creating a customer-centric banking culture is a priority for Joao Dias , Chief Digital Officer of NOVO BANCO . One of the organisation ’ s newest leaders , Dias joined NOVO BANCO following a 17-year stint with McKinsey & Company , and has extensive management consulting and business transformation skills .
As the Chief Digital Officer , Dias has had the task of orchestrating the digital transformation of NOVO BANCO , and managing new core competencies required to support the effort , such as service design , agile and data science .
It ’ s a task that has been meteoric in terms of changes required , but Dias is quietly confident in the current trajectory . Indeed , he says , NOVO BANCO has seen more innovation , growth and change in 2020 than in any other recent year .
“ Last year in 2020 , was probably the year we have done the most in terms of digital output and innovation – and that was mostly done with remote teams and people working from home . So far we have implemented working practices that allow teams to be very good at collaborating and working together ,” Dias says .
He believes that by keeping as closely to the pre-pandemic positive work practices and habits as possible , his agile teams at NOVO BANCO have maintained a good sense of camaraderie and working goals . It is this factor that has enabled the bank to innovate , digitally transform and grow , despite the thoroughly challenging situation posed by COVID-19 all over Europe .
He explains , “ Instead of having physical meetings we are constantly on Teams meetings . The growth