NOVO BANCO
Secure digital services As the world becomes more digitally connected , transformation has meant companies and organisations have had to increase their levels of security to keep customers and data secure .
Dias says that banks have invested significantly in technology and processes to prevent cyber-attacks seeking data and malicious disruption ; it ’ s the customer and their security that concerns him the most
“ We ’ ve been increasing investments in security to combat these issues . Even before the pandemic , there had been an increase in phishing attacks on customers . These are scams that seek to steal digital banking credentials from users in attempts to move money away from them .
“ Our strategy is to have a great mobile-centric , omnichannel banking experience ”
JOAO DIAS CHIEF DIGITAL OFFICER ,
NOVO BANCO
“ One of our key role is to support and educate our customers not to be tricked into those types of fraudulent events . We have a lot of communication with our customers and we have ramped up processes internally to deal with that .”
“ The good thing though is that many new solutions that are emerging are actually making digital banking safer . For example , we are in the process of introducing new , strong customer authentication methods that are more secure than the typical SMS one-time