NOVO BANCO
password . This is an example of innovation that helps make it safer as well as better for user experience .
“ I think the key message is that banks put a lot of emphasis on keeping customers safe . We put a lot of emphasis on helping them , and on how to deal with these kinds of incidents . This is something people should take away with them . Digital banking is remarkably secure compared to almost anything else that is in people ’ s lives .”
“ Banks put a lot of emphasis on keeping customers safe ”
JOAO DIAS CHIEF DIGITAL OFFICER , NOVO BANCO
Banking , Portuguese-style One of the most challenging aspects of managing NOVO BANCO ’ s digital transformation , has been rooted in some cultural traits of the Portuguese society . As Dias explains , in terms of payment solutions and the adoption of online banking , Portugal is behind northern Europe for two reasons .
“ You have two things that are different from most other countries – specifically with northern European countries ,” says Dias .
“ One is the level of e-commerce in Portugal , which is much lower compared to adoption in the UK , for instance . The pandemic is changing that . E-commerce has increased significantly over the past few months . But whilst people are used to using the internet – and use it as much as in any other European country , when it comes to more sensitive
114 April 2021