NOVO BANCO
How should culture and leadership work together to achieve optimum outcomes ?
You need to lead people to form a culture of freedom and responsibility so they can achieve their individual objectives in a coordinated fashion that is in harmony with the objectives of the whole company .
Can you summarise the major change that increased digitisation will bring to banking ?
The major change will be around the way we do business . It ’ s going to become increasingly a technology intermediated business and that will require big changes in the way we organise things and the core competencies that we have .
ATM networks Dias also points out that the current ATM network in Portugal is a force to be reckoned with . It ’ s so convenient for customers , he says , that has turned out to be digital banking ’ s biggest rival .
“ We have by far the best ATM network in Europe . It was historically built by a cooperative company that is owned by the banks . It has a lot of functionality . You don ’ t have to pay anything to use it , you can transfer money , you pay your taxes through it – you can even buy tickets to the opera via the ATM . It does everything – it ’ s very impressive .
“ These are things that can be done in any corner of any city in Portugal for free
What are the traits of a great leader in these uncertain times ?
FOUR KEY QUESTIONS ...
Be clear about the context , the objectives and the goals . Be caring with people . Be open to what people think and say because they tend to be much closer to customers and their problems , and they tend to know better than we do
Which workplace trend originating from COVID-19 is here to stay ?
A : Working remotely is here to stay . We will probably go into a hybrid model of colocation , days of the week and remote days of the week . I think that is here to stay .
116 April 2021