ZURICH INTERNATIONAL updates and improvement , such as the Android / App Store experience . Bug fixes and improvements are pushed to the users on a daily basis and the acceptance of these has become normal . Gaining a better understanding of customers has allowed Zurich to innovate in a new way , and this is an advantage it intends to use continually . The implications of COVID-19 on service have also reshaped the company ’ s approach , “ We retrained some of our staff to become virtual agents so that we could offer our customers an additional access point to get in touch with us .” Taking his cue from the convenience displayed by e-commerce innovators , Huber ’ s philosophy is that Zurich ’ s customers should be able to communicate through any means they see fit , “ It ' s not up to me to tell them , that ' s the old way of thinking . Today , insurance needs to be present wherever customers want it .”
Zurich ’ s enduring legacy throughout its long history has been to improve the lives of its policyholders and deliver brighter futures for all . Although the method for achieving that ideal may change through the decades , its commitment to positive customer outcomes remains undiminished . It is ultimately Zurich ’ s culture that Huber identifies as its key
“ Everyone in our organisation is keen to support [ sustainability ]”
competitive differentiator , an advantage that it carefully directs towards its employees , too . “ Throughout the pandemic , Zurich didn ' t furlough or dismiss people . We paid them as usual , including bonuses , and stood by them . We will continue to do so ,” he proudly states . As the ‘ new normal ’ becomes ever clearer , Zurich International stands ready to use its trademark mix of technology , partnerships and culture to bring customers the cover they desire .