FLOWX . AI , THE EXPERIENCE ORCHESTRATION ENGINE , IS THE SECRET TO UNRIVALLED CUSTOMER EXPERIENCES FOR THE OTP GROUP
FLOWX . AI is a leading technology company helping to transform the banking system from legacy stacks , processes , and products to streamlined digital solutions .
FLOWX . AI is one of the leading digital solutions companies to emerge in recent years . The platform leverages an entirely novel architecture enabling 40x faster digital developments and specialises in wrapping and consolidating legacy systems into unified , omnichannel digital experiences for both customers and employees .
Ioan Iacob , CEO and co-founder at FLOWX . AI , explains , “ The FLOWX . AI platform was born from over ten years of experience , working with large international enterprises within the digital transformation space . The biggest challenges are the spiderweb of legacy systems and the talent shortage , especially in engineering , making it slow and expensive for enterprises and banks , particularly , to develop digital experiences that are streamlined and easy to use for employees and customers alike .”
Zoltán Kaszás , OTP ’ s Managing Director and Group ’ s Head of IT Strategy and Support , explains , “ We are not talking anymore about digital transformation itself because it was a trendy word in the last ten years . We are talking much more about a hybrid mode of working , meaning how human intelligence will work together with artificial intelligence .”
Constantin Mareș , Chief Digital Officer of OTP Bank Romania , agrees . He says one of the biggest challenges in creating such a transformation is talent . “ One of the things that OTP Bank Romania started to do since the digital transformation kicked off three years ago is empower people . And this may sound like a cliché . It ’ s easy to say , but it ’ s difficult to implement .
Mareș adds , “ We are in a regulated market , and we want our people to believe that they can make their life – and the life of customers easier . We want them to actually change the flow by two clicks and for the customer to benefit from those clicks as a simplified process . That ’ s why I believe FLOWX . AI as a platform would help us grow our talent into skilled intrapreneurs and contribute to changing the mindset of our employees around innovation .”