QONTO
: transforming banking with customer-centricity
The B2B payment institution offers bank accounts , cards , and spend management solutions , amongst other services for business customers , and its Chief Operations Officer , Jordi Gudiol , is responsible for managing some of the key teams within Qonto : customer care ; onboarding ; anti-money laundering ( AML ); and banking operations .
“ We very much focus on freelancers , entrepreneurs , and small- to medium-size businesses . We now operate in France , Italy , Germany and Spain .” says Gudiol .
“ The idea of how we want to compete is to just have the best product on the market , to be the simplest and most useful banking experience that a business can have . We want to operate at transparent pricing . So whilst it ' s not for free , we don ' t do hidden fees . We really want to provide the best customer support as well . We ' re a business banking service and we do 24 / 7 support . It ' s just way beyond what anyone else is doing . We really want to make sure that you can reach us at any time , and that when you do , there ' s a human behind the phone – or the chat or the email – that can actually help you with what you need ,” he continues .
With a focus on speed and quality , Qonto always strives to deliver products that meet the needs of its customers and has developed a healthy culture from within to inspire employees to do so .
“ FinTech is moving so quickly . So probably two years from now , it will look very different and we are just going to have to adapt as well ”