QONTO
“ Thanks to Intercom , today , we are much better at keeping track of every single conversation . No customer really gets left behind ”
JORDI GUDIOL CHIEF OPERATIONS OFFICER , QONTO
“ We have very ambitious plans , but it ' s really important how we do it and that we do it in the right way . So we have these core values we always come back to ,” explains Gudiol .
“ There ' s the ambition and teamwork that I would say most organisations have , but we also focus very much on mastery as the third key element . The aim with this is to make sure that every person at Qonto is the expert in what they do . The last one is integrity : we want to make sure that everything is done in the right way not just internally , but also externally – towards our customers , suppliers , regulators and so on .”
Qonto is working hard to build the best possible working environment . “ Companies are not only competing for customers , but also for talented employees . Attracting and retaining talent can be a real challenge today .” says Gudiol . The company , which recently announced its plans to quadruple its team by 2025 , has also announced the launch of its European Qonto Campus . “ We are very excited by the launch of this European Qonto Campus program which will enable international mobility between the local offices .
Focusing on customer demands for success Dedicated to consistently providing topquality banking solutions to its customers – as well as innovating in-house – Qonto also looks to be reactive to its competitors , in order to stay in touch with emerging fintech technologies and trends .
Qonto ’ s in-house innovation is highly focused on the wants and needs of its customers , as Gudiol explains : “ I think what ' s really important is that we actually focus on the customers ' experience and the user experience – we put them first in everything we do . Whenever there ' s a feature developed or a bug fixed or a new service provided , it always comes from a user need – either an explicit one that they ' ve told us about or more an implicit one that we think they may need six months down the line .”
Gudiol has weekly meetings with the Chief Product Officer , Marc-Antoine Lacroix , and the Chief Technology Officer , Aymeric Augustin , to discuss what customers need and what Qonto can do to meet those needs .