VOLANTE TECHNOLOGIES
Generating trust and the customer experience Oddiraju explains that central to the company ’ s success has been its ability to serve its customers well and create a trust-based relationship with them .
“ A large part of the whole aim from day one has been to be the trusted partner for our customers , because we are providing software that runs their mission-critical systems . And , because they are large institutions with equally large economies , we need to have those long-term , sustainable partnerships .”
Building these long-term relationships with customers is part and parcel of the DNA of Volante : “ The customers that signed up with us in 2003-2004 are still our customers , and that speaks volumes . It ’ s centred around the collaborative innovation we carry out to address their needs , and doing so in a timely fashion .”
Thriving through agility and innovation Part of Volante ’ s success is also rooted in its longevity in the marketplace . Unlike many recent entities , its business model has been strengthened rather than weakened by market instabilities . Notably , Volante and its customers have emerged with renewed vigour from the 2001 crisis , the 2008-2009 recession , and the pandemic .
That said , it took the founding team time to develop the software products to the standard they wanted ; Oddiraju is a firm believer in the strength of a good value proposition .
“ If you have a good value proposition – whether it ' s an up market or a down market – people will listen to you and may want to collaborate with you . And that ' s exactly what happened for us .”
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