THE FINTECH INTERVIEW
“ We need to learn how to fully leverage the power of AI and embrace it as it’ s here to stay and change our lives forever”
Susanne Chishti, Founder and Chair, FINTECH Circle
around impact” is needed as financial institutions embed ESG values into their operations.
“ Green finance is a huge opportunity as we all need to transition to net zero,” she continues.
Innovation and technological advances With AI already embedded into a majority of financial services, from fraud detection to risk management, Susanne explains how it will continue to impact future conversations:“ Over the next 12 months, I believe AI will have the most significant impact on decision-making processes – particularly in areas like credit scoring, underwriting, and compliance. Gen AI and agentic AI enable faster, more data-driven decisions, which can improve efficiency and accessibility.”
However, she explains that, while we recognise the benefits, the risks must also be considered:“ We need to learn how to fully leverage the power of AI and embrace it as it’ s here to stay and change our lives forever. However, it also raises important questions around transparency, bias, and regulation, which the industry must address. On a personal level, we all now have our own AI assistants to work with and make ourselves more efficient, getting things done faster and better.”
30 April 2026