customer experience. Airlines process enormous volumes of high‐value transactions across an intricate web of markets and channels and AI can be used to better manage this complexity.
We see it enhancing fraud detection by identifying behavioural patterns in real time, cutting down on false positives and protecting revenue without introducing unnecessary friction for customers. We have used AI to optimise our authentication service and generated increased approval rates for our airline and cruise merchants.
AI is also useful in the compliance space, supporting everything from KYC checks to AML monitoring by automating the detection of irregularities and producing audit‐ready outputs that can scale across jurisdictions.
Looking ahead, agentic commerce offers a glimpse of what’ s possible – AI agents that can autonomously execute travel bookings and payments. However, the progress has been limited to travel search and itinerary planning for now.
Payments in today’ s agentic models are still very much deterministic in nature – with user input and approval – rather than autonomous. We have a dedicated team in charge of Agentic Commerce who is actively engaging AI companies, issuers, schemes and merchants to collaborate on protocols and trust standards to define the future of agentic commerce. We would be very keen to collaborate on travel use cases. fintechmagazine. com
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