AXA INTERNATIONAL AND NEW MARKETS
100
“We ’ re focusing on solutions that are keeping the customer in the middle of all solutions we design ”
— Kuldeep Kaushik , Chief Operating Officer , AXA International and New Markets areas from a strategy perspective that everybody needs to follow and have a roadmap on . However , if there are scenarios where regulations are not evolving fast enough , certain providers aren ’ t present locally , or we do not have a strategy in place to build local solutions , we do make exceptions at that point .”
In terms of the core principles being driven at a group-wide level , Kaushik says there are seven key pillars being addressed : Legacy and technical debt , Cloud , the Partnership and Customer Service ecosystem , Big Data , Innovation and Artificial Intelligence ( AI ), People Capabilities , and Information Security . Each of these pillars can face regulatory and infrastructural hurdles , but AXA INM ’ s ability to tailor its approach to wildly differing markets is reaping dividends . The Move to the Cloud initiative is a particular challenge when it comes to local regulation in some of AXA INM ’ s countries , Kaushik explains . “ If you look at our geographical spread , we have entities which have quite strict regulatory constraints . The Kingdom of Saudi Arabia ( KSA ), for example , has regulatory limitations from a public
AUGUST 2019