customers being asked for less input throughout the process , but new technologies are being applied to simplify how those data inputs can be delivered . “ In some of our countries , we can issue a motor insurance quote as long as the customer can upload an image of their driving licence and car registration document . That , for me , is customer centricity : you ’ re actually delivering solutions which make the life of a customer easier ,” enthuses Kaushik . “ From a servicing perspective , there are a lot of new technology-driven claims solutions that we have delivered in Turkey , Morocco , Greece and Nigeria ,

— Kuldeep Kaushik , Chief Operating Officer , AXA International and New Markets

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