Saltuk Benderlioglu , Head of Information and Communication Technology
our corporate clients .” This will allow customers to access their own information in the speedy and efficient way that is increasingly demanded by today ’ s consumer .
One notable innovation from the bank is the creation of humanoid robots , Jassim and Noor . “ Our humanoid robots are implemented in our sales strategy . As these humanoids can move on their own , we present them at customer-based events ,” explains Benderlioglu . When asked of the challenges presented when creating the humanoids ,
Benderlioglu says that the largest challenge was managing expectations . Benderlioglu is referring to the wide variety of associations that can be had with a robot , from basic automation to the most creative science-fiction inventions . “ We have to ensure that the robot is always presented in the context of banking ,” he elaborates . “ This is a customer service designed for the banking population .” It is for this reason that the humanoids act as ‘ ambassadors ’ of the bank , and not a direct sales point . Despite this , they have the
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EXECUTIVE PROFILE
Saltuk Benderlioglu , Head of Information and Communication Technology
Saltuk Benderlioglu is the Head of Information and Communication Technology at Al Khalij Commercial Bank . Mr . Benderlioglu has 20 years of experience in Banking Industry specializing in technology transformation projects . He joined Al Khalij Commercial Bank during the greenfield establishment of the Bank on 2007 and implemented a number of technology initiatives since then . He received his Bachelor ’ s degree from the University of Ankara and earned his MBA from the Kelley School of Business at Indiana University . www . fintechmagazine . com