CHANGE MANAGEMENT
“Technology is driving the business environment , but when devising our business strategy , technology must always follow the business ”
— Saltuk Benderlioglu , Head of Information and Communication Technology
This knowledge is highly valued by Al Khaliji ’ s customers , as the bank communicates with every demographic of readership through its social media platforms and corporate communications department . “ Our customers are demanding ,” says Benderlioglu . “ They want to know what is happening with their data , and it is our responsibility to reassure them and keep them abreast of our updated security solutions .”
CHANGE MANAGEMENT
“ We have implemented the art of change management ,” says Benderlioglu , reflecting on the transformation thus far . “ We have been through a rapid technological shift , and this has required effective communication and education both internally to our staff and externally to customers and regulators .” Benderlioglu said that overseeing this process was a challenge , as it is not an easy process , but Al Khaliji has done it exceptionally well . “ If you fail to implement change management , you cannot conduct successful , large projects in sequence .” Al Khaliji has two offices within the bank that are responsible with coordinating this process : a small , effective IT office , and an overall strategy for projects functionality that reports directly to the CEO . “ The CEO office itself has a strategy and project management lead , which works in full coordination with all the stakeholders , but particularly with the project and strategy office in the IT department . This is required of a fast paced bank like us , and this is what makes us the ‘ next generation bank ’.” Should the bank need additional help with implementing a strategy , it chooses to approach specialist consultants . “ Boston Consulting Group assisted us and helped us with implementing a new strategy a few years ago ,” says Benderlioglu .
125 www . fintechmagazine . com