CLICK TO WATCH : ‘ GATEWAY MORTGAGE GROUP - LINKSTEP ’ 137 go through this process . Not surprisingly , customer satisfaction and net promoter score ( NPS ) rates have soared . “ Everything we ’ re doing is geared around the customer experience and we remove as much friction from that process as we can ,” Harpe emphasizes . “ Blend is going to be helping us with direct deposit for new deposit account creation as well .”
After approval , the loan application moves into the loan origination process . The current loan origination software ( LOS ) provider Byte has served the company well but Gateway will be
selecting a new partner in the summer of 2019 . Discussions are in hand with two industry-leading contenders .
As the launch of Gateway First Bank approached it was clear it should move to the most sophisticated core banking system available . In January 2019 , it was announced that this partner would be FIS , a global leader in financial services technology with a focus on retail and institutional banking . “ FIS is a global company , and it supports many of the leading direct-to-consumer banks in the market around the world ,” says Harpe . “ Its service will be hosted
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