Olivier Schemberg , Head of IT ( CIO ) at AXA Poland , discusses the people-led strategy that is defining its digital transformation success

A s an insurance provider with global reach , the digital transformation of AXA Group positively benefits its customers at every stage of their lives . The company ’ s decentralised model for particular countries and territories has enabled it to maximise its relevance and competitivity wherever it hangs its cap . AXA Poland is no exception and , as part of AXA ’ s International and New Markets ( INM ) group , comprised of over 25 countries in emerging and high growth markets , it benefits from shared best practices that serve as accelerators in greenfield projects . In tandem with the augmentation of tried and true practices from elsewhere in the group , and strategically applied Agile and Scrum methodologies , AXA Poland ’ s digital transformation has been influenced significantly by a focus on catering to the Polish market . “ Since the 1990s , there has been an acceleration of the economy in Poland , and so it ’ s quite an active adopter of digitalisation ,” says Olivier Schemberg , Head of IT ( CIO ) at AXA Poland , highlighting the prevalence of mobile first as a leading digital option for the company ’ s customers . “ We have observed that , as its banking