AXA POLAND
72 industry is already quite digitalised , Poland is one of Europe ’ s faster adopters of new payment methods , such as contactless credit cards and phonebased payments . In fact , whatever the age category , mobile is first in Poland .”
While this focus on the market and customers is crucial for defining the appropriate strategy for AXA Poland ’ s digital transformation , Schemberg places pivotal importance on both methodology and change management . Without establishing a potent and efficient basis of operations , he says , the transformation ’ s potential success is limited . “ A few years back , we were moving forward with technology – there was clear progress also from methodologies like Agile – but we were missing one big element : how to reskill at the same time and pace our people . In fact , with technology accelerating , we had to question why we were not changing how our people operate ,” says Schemberg . “ One of our key challenges now is reinvesting in our people , IT education and skilling people differently .” In recognising the
AUGUST 2019