— Marco Witteveen , Chief Operating Officer , Garantibank

adopted a more modern workspace based on Microsoft 365 and implemented remote , portable devices ,

so that if employees were commuting or not in the office they can still collaborate and share information . “ It also fosters a more collaborative way of working ,” he adds , noting how the company ’ s increasingly use of communication tools like MS Teams , “ has improved our efficiency enormously and supports our agile way of working ”.

GarantiBank ’ s digital strategy marks a fundamental departure from how the company used to operate . To further bolster this innovative approach , the Dutch company has increasingly championed new processes and methodologies like Lean , Agile and Six Sigma . “ To enhance our customer

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EXECUTIVE PROFILE

Mr Marco Witteveen started his professional life in 1985 as a management trainee at ING Bank , London . During his 30-year banking career , Witteveen held various positions with ING in Jakarta , London and New York , and also worked at NIBC Bank as the Managing Director of Technology and Operations .

Specialties : Managing Operations , ICT , and

Project Offices in Banking as COO / CIO . www . fintechmagazine . com