“ I ’ m proud of Atom and proud of my team to have been able to get us to where we are now ”
— Rana Bhattacharya , CTO , Atom bank
customer experience , both directly and indirectly . “ We ’ re transforming , not just from a technology perspective , but also by taking on more internal accountability ,” says Bhattacharya . “ We ’ re insourcing more , meaning that Atom can make key changes across its IT estate without external resource requirement enabling a greater pace of change . And this is the power behind Atom ’ s banking machine which fuses technology , people as well as data to provide benefits to our customers .”
Other customer-centric achievements include the resolution of 97 % of support tickets within SLA , and the improvement of its apps . “ In December of last year , we moved away from using Unity for our mobile apps , which is more of a gaming platform , rebuilding it on native technology , running faster with a new UX . And that ’ s been quite well received . There ’ s still some improvements to make , but on iOS , we now have an app store rating of 4.6 .”
Google is a significant partner for Atom , with their relationship serving as a model for how Bhattacharya approaches suppliers and partners . “ Google not only provides us with infrastructure but elements of data and other capabilities . For us , it was quite an important decision to choose a cloud vendor .
109 fintechmagazine . com