WAYS OF WORKING
BANKING
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“ banks [...] considering extending support beyond individual employees to the full ecosystem , including employees ’ families and contractors in the workforce .” This kind of decision-making , in combination with greater transparency and taking a balanced perspective on remote vs office working , will ease anxiety amongst staff , promote a positive and caring image for the bank itself and contribute to the overall effort of restarting the economy .
WAYS OF WORKING
More than simply restructuring how banks monitor and look after their staff , the fundamental day-to-day operations of a financial institution will need to adjust to a new way of working . Deloitte opines in its article ‘ Shaping the adaptive financial services organisation of the future ’ that digital transformation strategies , many of which will have accelerated because of COVID-19 ’ s restrictions of physical workforces , will come to define the modern financial spaces ’ ways of working . Old roles will either be augmented or replaced by new ones which require a more innovative cultural mindset and entrepreneurial spirit from each member . “ They will focus on higher-value-added work , augmented with intelligent technologies , often with a heavy emphasis on skills and competencies such as data science and the customer experience ,” says Deloitte . Indeed , the financial sector may be seeing an end to siloed job functions and making a bold move towards cross-team fluidity ; projectbased organisational models will require workers to be multi-taskers for a number of goals relating to different skillsets . Banks at the forefront of this workplace revolution will need to consider how to practically reskill existing staff and reevaluate hiring policies for future ones .
AUGUST 2020