“ HR should be a strategic partner in the ‘ nerve centre ’ crisis-response team and also any ‘ plan-ahead team ’ working to get ahead of the crisis ”
— McKinsey
might be the further integration of human and machine capabilities , for instance artificial intelligence ( AI ). Although sometimes intimidating because of preconceived notions of ‘ replacing ’ workers , intelligent automation combined with human creativity , innovation and empathy can yield significant levels of efficiency for financial service providers ; Deloitte cites evidence that “ AI has the potential to boost labour productivity by up to 40 % by 2035 ”. With the same survey also claiming that 76 % of financial institutions are planning to introduce smart automation in some
form within the next three years , this appears to be a trend which is gaining near-total acceptance in the sector . In fact , Deloitte ’ s survey found that 68 % of workers already believe that AI ’ s widespread adoption will yield positive results . Therefore , it is all the more crucial to establish what mundane tasks can be automated in order to allow the timely reskilling of workers in more qualitative roles . “ HR [...] should look at how it can harness talent strategy , reskilling , leadership development and process redesign to help the organisation drive optimal results from investment in AI ,” Deloitte says . “ A siloed approach to automation will impact the workforce strategy and fragment the organisation and culture .”
49 fintechmagazine . com