Now that an
estimated 71 % of global customers are opting to use digital banking channels weekly and
record numbers of physical branches are subsequently closing even as the pandemic begins to ease , it should come as no surprise that the way bank staff operate is changing too .
Remote working goes mainstream Nick Gallimore , Director of Talent Transformation at human capital management software firm Clear Review , clearly believes that this change won ’ t dissipate any time soon , “[ COVID-19 ] has proved that remote working is not only possible for the banking sector , but that , under the right circumstances , it can actually be more productive than traditional working models .” In fact , Gallimore suggests that banks ’ individual approaches to remote working will form an important point of competitive differentiation in the talent market . This is an opinion that appears to broadly conform with
public opinion , which indicates a general preference for ‘ hybrid ’