FinTech Magazine - August 2021 | Page 97

ČSOB

Customer

service powered by data meets ČSOB
Technology enabled solutions The digital transformation has been as much about streamlining processes as it has been about reorganising teams and their interactions . Slegr is aware of the pace of technological innovation , and he wants ČSOB to be ahead of the game .
" Technology is developing as we speak ," he says , " and we need to focus on leveraging the power of data combined with AI techniques . These are elements that are strongly in our portfolio and we are working intensely to teach us how to use it for the client ' s benefit ."
The pandemic has also been a driving force behind the digital changes of the past 18 months , although many of these developments were already planned and , in the pipeline ,, but were “ moved up the calendar ” when COVID-19 hit .
He says that taking the bank ’ s staff away from the centralised offices and having them working from home was a surprisingly
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