SOVAN SHATPATHY
DIGITAL BANKING
AI
in banking is no longer a feature layered onto systems – it is becoming the foundational operating fabric of the enterprise. The industry is entering a new phase: a shift from systems of record to systems of outcomes. At the centre of this transformation is the emergence of the AI-first intelligent bank, an operating model where agentic AI, unified data and real-time orchestration redefine how banks deliver value.
SOVAN SHATPATHY
TITLE: SVP OF PRODUCT MANAGEMENT AND DEVELOPMENT
COMPANY: ORACLE FINANCIAL SERVICES
INDUSTRY: FINANCIAL SERVICES LOCATION: WASHINGTON DC, US
Sovan leads strategy and innovation across banking technology with a focus on AI, data, cloud and digital transformation. He works closely with financial institutions worldwide to help them modernise operations, enhance decision-making and deliver measurable business outcomes.
The agentic and orchestrated operating model Banking has continuously reinvented its technology stack from monolithic cores to service-oriented architectures and, more recently, cloud-native systems. Each generation improved scalability and reuse, but often left banks with fragmented processes and siloed intelligence.
The latest shift is AI’ s emergence as the unifying layer across the enterprise, embedding intelligence into every interaction, workflow and decision. This marks a transition from digitisation to true operational intelligence, where banks are no longer just system-driven, but context-aware and adaptive by design.
At the core of the intelligent bank is an agentic ecosystem: a coordinated network of embedded AI agents spanning customer experience and domain operations. There are two main agent types: experience and domain agents. Experience agents engage customers and bankers, delivering
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