Samantha Liscio , Chief Technology and Innovation Officer , Ontario ’ s Workplace Safety and Insurance Board , discusses the organisation ’ s digital transformation and its drive to enable seamless customer experiences

I n Ontario , Canada , workers benefit from legislation compelling their employers to provide workplace insurance . This strategy necessitates a provider for that cover and Ontario ’ s Workplace Safety and Insurance Board ( WSIB ) is that very organisation . While many companies view digital transformation as a means to keep up to date with the times or gain a measure against the competition , such compulsions are not so clear for state-mandated entities ; if the organisation is essential , one might wonder why that organisation would prioritise exhaustive modernisation and the heavy investment and strategic challenges of shifting operations to digitised solutions that it entails . Samantha Liscio , Chief Technology and Innovation Officer at WSIB , dismisses such notions . The focus , she says , has to be on making the customer experience seamless , straightforward , and easy , irrespective of whether employers have the option to change insurer . “ Our