WSIB
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“ Our CEO affirms that our goal here is to be the insurer of choice . Even as a monopoly , if our customer had a choice they should pick us , and he ’ s very vocal about that ”
— Samantha Liscio Chief Transformation and Innovation Officer , WSIB
CEO affirms that our goal here is to be the insurer of choice ,” she says . “ Even as a monopoly , if our customer had a choice they should pick us , and he ’ s very vocal about that .”
This obligation is driven by the services and solutions that customers have come to expect from the modern world , where vital information and operations can be accessed and actioned through apps that define and enable sleek , optimised customer journeys . “ We still have competition on customer expectations , and
WSIB has a lab at Kitchener ’ s innovation hub Communitech – employees can collaborate and leverage other communal creative environments
DECEMBER 2019