CLICK TO WATCH : ‘ PETE ’ S RETURN-TO-WORK STORY ’ 121 can now be uploaded directly from a laptop or mobile phone and delivered to the organisation digitally , significantly decreasing the lead times for postage and processing of faxes that traditionally hinder the expedition of claims processes . This customerfacing element permeates through the organisation as part of what Liscio calls WSIB ’ s biggest transformation endeavour in its 105-year history : the core services modernisation programme . “ It ’ s essentially doing three things ,” she explains . “ It ’ s getting rid of paper and becoming digital at source ,
because if you ’ re handling digital information it fundamentally changes the business processes , rationalising those business processes in line with customer journeys and then finally deploying the enabling technology using agile methods that can be sustainable in the long term . Doing all three of those together is key so this isn ’ t just a technology project , even though a big component of that is replacing and upgrading our core system of record .”
This is where key partner Guidewire comes in , providing a suite of
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