FinTech Magazine December 2019 | Page 123

digitally-enabled insurance tools to facilitate rapid claims registration , administration and return-to-work processes . “ A ‘ quick win ’ for us has been the digital document upload tool that we launched last year , and its connectivity to Guidewire ,” enthuses Liscio , adding that the organisation ’ s time to market has been cut drastically through using the digital factory to drive development . “ In the past , it took years to launch WSIB products , but this one was 16 weeks from inception to launch . In 2018 , we received more than 2.3mn pieces of paper either by mail or by fax and we ’ re cutting a lot of that through the digital upload tool ; it now has more daily uploads than the total documents we receive in paper . They come in and they go into the Guidewire backend system instantaneously . It also removes some of the call volume that we have from people asking if we have received their postal or fax documents , removing all of the barriers to good and fast customer service .”
To remove the barriers to its own transformational success , WSIB has also partnered with IT and business
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