KUBRA
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“ At the end of the day what we want to do is maintain customer trust and reliability in our services ”
— Tushar Chandgothia , Vice President of Information Security and Risk Management , KUBRA
A shift in mentality between generations has forced KUBRA to re-evaluate how it provides services . Gen X , Y , and Z are looking for easy , frictionless interactions . “ They ask a question and expect a reply within minutes .” In response , KUBRA developed artificial intelligence-based solutions to efficiently respond to client messages . With new technology comes both convenience and complication . KUBRA ’ s applications are made up of over 600 different components , flavours or sub-applications . To avoid vulnerabilities in new
DECEMBER 2019