VISIONS FEDERAL CREDIT UNION
Thomas Novak , AVP of Digital Banking , Visions FCU , discusses how digital transformation can help the business become true advocates for its members
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T homas P . Novak has been in the banking industry for close to 14 years . He began his career at PNC Bank in New Jersey in 2006 , before moving to M & T Bank in New York in 2010 . Today , he is Assistant Vice President ( AVP ) of Digital Banking at Visions Federal Credit Union ( FCU ), a member-owned credit union dedicated to community advocacy .
According to Novak , who joined the business in 2011 , Visions FCU involved in multiple volunteering , fundraising , donation / sponsorship initiatives and scholarship programs for the local communities it serves . It is an approach , he says , that sees the business “ woven into the fabric of the local communities that we serve ”.
“ Our digital strategy is focused around the term advocacy banking . Like a healthcare advocate for physical well-being , we want to support , guide and advise our members at every step of their journey regarding their financial well-being ,” Novak continues . “ We want to help our members across every aspect of their financial lives to become financially independent .” It is a vision that is driven across the
DECEMBER 2019