VISIONS FEDERAL CREDIT UNION
182 organization from the top down , says Novak . For example , over the last seven years – following the appointment of Ty Muse as President / CEO – a fresh perspective has spread throughout the business , driven by several cultural changes . “ Our CEO and executive leadership team travel to our three operating states – New York , New Jersey and Pennsylvania – to hold Town Hall Meetings for members , local community groups and Visions employees , giving them the space to voice opinions and generate new ideas ,” he says .
Alongside these cultural changes , technology innovation at Visions FCU has also been viewed with a fresh approach , with Novak stating that the business has “ moved away from simply caring about operational efficiency , to innovation and efficiency through advanced technologies .”
Novak ’ s core role at Visions FCU is centered around digital transformation , which he calls a “ central tenet for our success ”. He adds that “ delivering a top tier member experience has become an increasing trend across
DECEMBER 2019