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Wesleyan ’ s approach includes starting to incorporate robotic process automation ( RPA ) in customer operations . Although the digital transformation of Wesleyan was already firmly underway prior to the lockdown imposed by the pandemic , it is safe to say that the circumstances have shaped its progress . Shifting from an office-centric organisation to a more flexible and remote operating model , Stewart is confident that the revised work paradigms will be both enduring and ultimately beneficial , both to employees and customers . “ Providing everyone with laptops has opened Wesleyan ’ s eyes to the fact that we can still be effective remotely . Quite frankly , the idea of having flexibility between home and the office is hugely attractive , although some employees find working entirely from home difficult .” This latter point is vital , he explains , as another crucial legacy of COVID-19 has been the company ’ s renewed emphasis on supporting the mental health and wellbeing of its staff .
Support is something that Wesleyan truly believes in : its reach extends past customers , members and employees and actually touches the fintech
DECEMBER 2020