FinTech Magazine December 2020 | Page 149

Kensington Mortgages - We look for ways to say YES
Kensington Mortgages - We look for ways to say YES
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how our loans will perform over time depending on different economic scenarios . This also gives us an edge to develop new products .”
Harris is well aware that mortgages generally are one of the last remaining areas that are yet to be innovated . “ I saw a chart recently that showed in 1990 , it took a week to buy an airline ticket , two weeks to get new house insurance and three weeks to get a car loan ,” she explains . “ But , all those things have moved from weeks to seconds as you do them online , whereas mortgages , which used to take days , are the one area where it now takes longer than it did before .
“ People used to go to their bank branch more often , so back in the 90s if you wanted a mortgage you went to see your branch manager , you talked them through what you needed and they had the power to make a decision . It happened quite quickly because it was done locally , even though it wasn ’ t done digitally . However , what has happened over the past 15 / 20 years is that the bank has taken away that power from the branches , it ’ s all centralised and has been digitised . You go into
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