EXECUTIVES FROM AZIMO AND PAGOFX GUIDE US ON HOW TO IMPLEMENT PAYMENT AUTOMATION , INCLUDING THE BENEFITS , CHALLENGES AND POST- PANDEMIC POTENTIAL

C apable of optimising front-to-back office operations , the evolution of automation in modern finance is the story of exponential technological sophistication and a reimagining of workforce deployment . Enabling significant increases in speed , accuracy and scalability , payment companies ’ gain becomes their customers ’ also , yet some contend the full extent of automation ’ s benefits are yet to be fully realised . Indeed , as with any technology , it is often how an enterprise chooses to combine human and artificial intelligence ( AI ) that influences the ultimate success or failure of its approach .