PEPPER GLOBAL
“ We build innovation projects and experiments that enable us to test the innovations ”
ANDREW DAY GROUP CHIEF DATA OFFICER , PEPPER GLOBAL number one problems in the telco space , for example , is predicting who is going to leave your network and join another person ' s network . You have exactly the same problem in lending businesses . Who is likely to prepay their loan , move their loan somewhere else ?”
A lot of the problems that any business faces in understanding , predicting , and adapting to customer behaviours are completely consistent .”
Customer behaviour , he says , is key . And understanding it will result in better business management , regardless of which industry you might be in . “ One of the
A company of two halves Pepper Global acts as a lender in multiple countries and a specialist servicer – working with banks , non-banks , fintechs , and funds . Day ’ s main role is to work out how the organisation can leverage data it gathers from its 13 globe-wide centres , and use it to deliver better outcomes to customers .
82 December 2021