FinTech Magazine - December 2022 | Page 47

BANKING

“ Usability and intuitiveness will continue to be a huge focus for B2B financial software ”

SIMON KEARSLEY CEO , BLUQUBE
Association ( BASDA ), to understand changes to regulation ahead of their implementation to ensure we can get the rollout completed in time .”
A prime example , in the UK at least , is Making Tax Digital ( MTD ) – a government initiative aimed at improving the tax system via the introduction of digital channels . Nicolas Vrillaud says that financial software firms positioned themselves as infrastructure providers during this time , providing the engine for MTD submissions for example , rather than explicitly offering advice on compliance .
What future functionality will we see from B2B software ? Kearsley believes that there are several areas where B2B financial software providers should be focusing their attention : “ Usability and intuitiveness will continue to be a huge focus for B2B financial software . With customer expectations increasing all the time , users have short attention spans and will become frustrated with , or even write off , an application they can ’ t make sense of almost immediately .
“ Alongside interoperability , AI will also start to play more of a role . As software developers , we ’ re used to the customer demanding what they want from the software , but AI can help software become more helpful and proactive to customers . Although it ’ ll take time to get there , in future we ’ re likely to see systems asking users questions , highlighting issues and areas that require attention and suggesting next actions .” fintechmagazine . com 47