BM TECHNOLOGIES ( BMTX )
helps bring to life the company ’ s passion for good customer service . In many cases , it ’ s the first point of call ; students have a number on the back of their cards for if something goes wrong , and a Ubiquity agent will be on the other end of the line . BMTX has given Ubiquity over 100 scripts so that they ’ re well-equipped for any customer scenario , and in return Ubiquity has delivered almost 92 % first-call resolution over the entire lifetime of that relationship . “ Frankly , we would not be as successful in our customer service excellence without them ,” Donahue says .
It also works with Dynamic Security Concepts Inc ( DSCI ) to help it understand and mitigate the different security vectors and risk parameters associated with the API code that BMTX is pushing out into the market , which is considerable .
And of course it ’ s working with Microsoft , a key technology partner , which Donahue describes as “ a cornerstone of our delivery ”. It ’ s an area that he is intimately familiar with , having worked with all of the major cloud providers including Google , AWS , IBM and Oracle . But he believes that Microsoft ’ s edge on innovation makes it an invaluable partner for BMTX .
“ The stat that always astounds me is the billions of dollars that Microsoft spends
66 December 2022