EVENT REVIEW
The
Digital Ecosystem Forum at FinTech LIVE London 2023
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day , focusing on the growing ubiquity and importance of digital ecosystems in fintech .
He was joined by Matthijs van Voorst , Strategic Partnerships Director at ABN AMRO Bank , Ayca Tunc , VP and Head of Banking & Capital Markets at Genpact , and Venkatesh Varadarajan , Financial Services and Insurance Partner at Infosys Consulting .
For Tunc , the value of partner ecosystems is all in service of solving specific problems .
“ One thing that tends to get overlooked quite often is why we get together ,” she told us . “ For me , it ’ s important to be very specific when it comes to solving a problem .
“ At the end of the day , you either have to fix or improve your customer experience or user experience . So that ’ s the reason for getting together .”
Ayca Tunc , Genpact
The heart of fintech : Customer service Of course , Stage 1 didn ’ t have all the action on day one . Over on Stage 2 , fintech leaders discussed why customer-centricity is so intrinsic to the products and services companies offer today .
Guests included : Russell Fisher , COO of Admiral Pioneer ; Alex Orechoff , Senior Director of Financial Services and Gaming
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