EVENT REVIEW
Saira Khan , HSBC
HSBC : Exploring customer-centricity Saira Khan , Head of Innovation & Partnerships at HSBC , delivered her Stage 1 keynote on the importance of striking a balance between technological innovation and the human touch for legacy players looking to digitise their offerings .
“ For any organisation , small or large , we ’ re all trying to drive customer experience to be the best ,” said Khan . “ I often think the importance of the customer can be overlooked when technology comes into play .
“ However , currently , incumbent banks are looking at what the customer really wants , and tailoring solutions and technology to fit the needs of customers . I think this is perhaps the most important development happening in fintech and across financial services today – a focus on the customer .”
Capital One : Embracing Cloud and SaaS in banking Capping off a fascinating series of sessions on Stage 2 was Michael Anyfantakis , Chief Architect and Head of Product UK at Capital One .
He discussed the proliferation of cloud technology across financial services over the past few years , running through the long-standing debate of cloud adoption at incumbent banks .
“ Ever since cloud softwares emerged at the likes of Amazon , Google and Microsoft , the question was whether banks should
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