VIREN PATEL
DIGITAL BANKING
“ Only 52 % of workers trust AI will be deployed responsibly . This issue is crucial in financial services ”
VIREN PATEL
TITLE : FINANCIAL SERVICES INDUSTRY STRATEGIST
COMPANY : WORKDAY INDUSTRY : FINSERV / INSURANCE LOCATION : UK
Viren is a highly experienced Industry Go-To-Market ( GTM ) Strategy Advisor with a proven track record of advising on , and delivering , technology-driven finance and business solutions . to dedicate their time to solving more complex issues that require human interaction ,” he says .
This shift towards AI-powered customer service has the potential to improve response times and provide 24 / 7 support to customers .
By handling routine inquiries and tasks , AI chatbots can free up human customer service representatives to focus on more complex issues that require critical thinking and personalised attention .
Viren Patel , Financial Services Industry Strategist at Workday , predicts that banks will increasingly use advanced Natural Language Processing ( NLP ) and GPTs to accelerate and grow their customer service capabilities .
“ At the frontline , banks will increasingly come to use advanced Natural Language Processing ( NLP ) and GPTs to accelerate and grow their customer service capabilities ,” Viren says .
74 December 2024