ASIA
tools like its CRM system and constant reviews to safeguard this , Seach highlights how the company is also exploring the use of robotics and artificial intelligence ( AI ) for the future .
Change is underfoot at Generali : the company is investigating the use of trailblazing new technologies and is working hard to nurture the right culture necessary for change but ultimately , for Seach and his team , the most important thing is to remain laser-focused on its service-led customer experience . “ Our service beyond policy approach is something that we ’ re really proud of within Global Corporate & Commercial ,” Seach reflects . “ Looking forward , if we can continue to be the best deliverer of corporate insurance to our customer that would be something that I would be delighted with .” In order to do this , technology is set to be a vital part of Generali ’ s future strategy , but when the end-goal is customer-centricity , it ’ s by no means a silver bullet . Seach affirms that whilst technology is a “ clear enabler ” which can help make the company more customer-centric , it won ’ t ever “ replace the face-to-face environments that we ’ ve prided ourselves on here at Generali ”.
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