MONETA MONEY BANK
162 driving the digitisation – but a tool is just a tool unless it ’ s in the hands of the right person . MONETA invests heavily in its development strategy to ensure that its people can help execute and deliver the best possible service to the end customer , whilst ensuring those same people are empowered and buy into this transformational journey .
This proves crucial in the changing of cultural mindsets as the company shifts towards an agile , innovative way of working and this is where Klein can not only call on his own experience in the industry but also external partners to understand how to implement change to enable greater efficiency .
“ We ’ ve started rolling out agile workshops and brought in external coaches and partners to share knowledge and best practice ,” he says . “ We have looked at how other companies have done it and we share that with our people in order for everyone to truly understand their role in pushing the company forward .”
Klein admits that this in itself is a challenge as this new approach to working , one that will see each person define their own work and their own place in MONETA ´ s journey , can be met with some resistance and fear . This is where workshops and a strong sense of internal communication play a central role . Klein also empowers staff to make their own decisions .
“ Naturally for some people it ’ s very difficult because historically speaking , management will
FEBRUARY 2019