USA

173 the communities where we operate .”

Digitization is shaking up industries across the globe , and it seems the insurance and financial services sectors are no exception . Recognizing that its business is information-centric and reliant on IT , Nationwide has embarked on a root-and-branch digital transformation to ensure it can continue to deliver a world-class customer experience for years to come . “ The products that we create are all information-based ; they ’ re not products that you can touch and feel ,” observes Vasudeva . “ IT is the manufac-

turing arm of any financial services and insurance company . Our Board and our senior leadership recognized this a long time ago and , ever since , we have been on a journey to build a globally competitive IT capability inside Nationwide .”

www

. fintechmagazine . com