ASIA
“ With our life insurance , our agents make up more than two thirds of the business . We also sell insurance to the post offices , for example , as well as financial advisors ( FA )”
— Eric Lelyon , Chief Operating Officer
99 phone or through digital means , but the intermediary must always remain . We are investing in checking-up on the customer , ascertaining their needs before moving to a business process ,” he says .
Investing in new technologies and business processes , the growing number of cyber-attacks is an area of focus which has remained firmly on top of the agenda for AXA . High-profile breaches have led to increased fears on an international scale , particularly for businesses which hold vast quantities of consumer data . Investing in the development of a new security protocols to safeguard all data under its portfolio , AXA has partnered with KPMG , undertaking a number of assessments to ensure its effectiveness , as well as implemented cloud technology to further secure all customer-related information .
However , such change is not without its challenges . Transforming its organisational structure and processes has no doubt led to a cultural seachange
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