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Although FICO is best known for working with many of the world ’ s leading financial services organisations , the company also works closely with some of the largest names across several other sectors . According to Waid , the company has seen and worked with some early adopters of this customer-centric mindset that are taking efforts to drive their digital strategy and improve consumer experience . “ Alongside that , you have several followers but also , unfortunately , many laggards across the sector ,” he adds . “ The numbers of those that have already begun their digital transformation journey and made some progress are relatively small ; it ’ s a much larger number of those that will ‘ go next ’, from our perspective .”
Alongside banking , FICO recognises growing interest from the insurance sector - another industry that has historically engaged with customers in a disparate , siloed manner . Kevin Deveau , Vice President & Managing Director , FICO Canada elaborates : “ In insurance in particular , companies across the board are rapidly realising that keeping pace with
FEBRUARY 2020