confident in their ability to make accurate decisions in real time and 38 % are very confident that their customers receive consistent service across all channels . Notably these figures are significantly higher across the board for fintech companies . On customer centricity , for example , it was found that fintechs are three times more ‘ extremely confident ’ that their customers receive personalised treatment . Similarly , business users in fintechs are more than twice as empowered to manage analytics strategies than their counterparts in banks ; they are also noticeably more confident in their ability to make accurate decisions in real time .
“ The initial perception , quite often , is ‘ we are interested , we wish to improve , but how do we take all of our systems we have used for years - often decades - and make them talk to one another ,” Bill states . “ The short answer is , you can ’ t . It ’ s too complicated and too difficult . The fintechs have a leg up on those incumbent institutions because they started with the premise of having all their data and systems connected . Banks should understand
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