KEEPING AHEAD OF DATA SECURITY DURING ITS DIGITAL TRANSFORMATION
THE FUTURE OF RESOLUTION INSURANCE
“ We are big on RPA and Big Data at Resolution Insurance , we have already completed proof of concepts to verify our hypotheses in these areas ”
— Francis Ngari , Head of Digital , Resolution Insurance
system as a single source of information for analysis , the business team can now provide better service advice to our customers , as well as being able to better manage their leads and quantify their results ,” he says .
With Resolution Insurance ’ s increase in self-service solutions , the customer service team are also seeing benefits , particularly “ a reduction in call volume , with more people only calling when their query can not be resolved by a chatbot ,” enthuses Ngari . “ In addition , the team is becoming more efficient when it comes to finding information about a customer via one platform as opposed to two or three .”
KEEPING AHEAD OF DATA SECURITY DURING ITS DIGITAL TRANSFORMATION
“ When it comes to our digital transformation journey , one of the biggest threats is data security . In order to protect ourselves against this threat , we have started conducting vulnerability assessments , penetration testing and audits prior to , as well as after , a project is live ,” says Ngari , adding that the company has also implemented common technologies that most companies will have for data security . “ We ’ ve got top-notch firewalls , doublefactor authentication , we are getting customers to also give us their consent , even before logging into our platform as well as getting customers to agree to our terms and conditions , which are compliant with the data protection law that was passed in October 2019 in Kenya .”
THE FUTURE OF RESOLUTION INSURANCE
Looking to the future , the company is constantly surveying the market to gain insights from its customers to ensure it remains ahead in a fastpaced environment .
In addition , it is utilising data and social
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